| Job description:
1.Rec’d customer PO and confirm the receipt of the PO.
2.For...Job description:
1.Rec’d customer PO and confirm the receipt of the PO.
2.For repeat order, check if there is any discrepancy in customer PO,
if yes, check with sales or customer to get the correct customer PO.
Release STACI SO and PO in system, distribute STACI PO to planner,
get the commit schedule from planner and then confirm back to customer.
3.For new product, assist PM to get customer information such as gerber file, drawing or other specification as if necessary.
Check if there is any discrepancy in customer PO, if yes, check with customer or sales to get the correct customer PO before release Staci SO and PO.
Distribute STACI PO to planner, get the commit schedule from planner and then confirm back to customer
4.Check the sample build status, work with PM, planner to ensure the sample can be shipped on time, then follow up with customer whether our sample has been approved or not, then feedback to PM.
5.Work with planner and HK logistic team to ensure the goods can be shipped on time.
6.If get any reschedule or delay notice from planner, check with customer whether they can accept that and further work with planner for customer’s request.
7.As if get any push out or pull in request from customer, check with planner whether JV partner can meet that, if no, feedback to customer, if yes, work with planner and HK logistic team to make the goods ship per the new schedule.
8.Send shipping document and tracking information to customer once the goods are shipped out from HK.
9.Follow up with accounting about the outstanding payment, create Debit / Credit note if necessary.
10.Rec’d customer complaint and confirm the receipt of customer complaint, issue STACI QA and work with PM to get the complaint settled, follow up RMA or issue credit memo, debit memo accordingly.
11.Purchase the raw material from customer assigned vendor and work with logistic team and PM to transport the parts to our JV factory.
12.Prepare monthly forecast to customer service manager twice per month.
13.Send Weekly open order report to all active accounts weekly to ensure customer have overall understanding our open/shipped orders status.
14.Prepare any other report to customer service manager or sales as if request
15.Get forecast from customer and share with PCB/EM team for JV partner make preparation in advance if necessary
16.Maintain customer information and files in system.
17.As if we get any feedback from customer about our customer satisfaction survey, work with customer, sales or internal dept to make improvement action
18.Receipt customer visit or visit customer if necessary
19.Assist sales and CS manager for other daily issue
Qualification Requirements
1.University degree or above, CET-6 or above
2.At least 2 years’ working experience as coordinator / merchandiser / customer service / in foreign company
3.Good at international trade and business English, must be very fluent in spoken English & written English
4.Good PC skills and good at analysis, basic knowledge at ERP, MRP or other manufacturing system will be preferred
5.Good at relationship handling, good at customer relationship build-up & maintenance, good at communication and coordination
6.Business and customer service orientation, would like to provide best service to regional customer very fast
7.Proactive, flexible, high responsibility, high efficiency, well organized, would like to work under high pressure
