Name 姓名：

Zahida

Sex 性别：

Female

Age 年龄：

1990-1999

I think I'm from 来自：

Pakistan

My Current Area：

China Liaoning Shenyang

My Current Specific Spot (Street/Building Name)：

Shenyang

Desired Job Categories：

EDU - Private Institutes and kindergartens 学龄前/幼儿园EDU - Middle/High School Institutes 私立补习班Management/HR/Admin/Operations 管理/行政/人力/Retail/CustomerServices/Travel/Hospitality 零售/客服/旅游

Preferred Job Location：

Beijing Guangzhou wuhan xian Suzhou Shenzhen

My Strong Points：

Good communicator have patience calm

Profile & Introduction：

Zahida Malik
Address: Yunfeng beijie Shenyang Liaoning province china
Contact: +8615640467720
Email: zeenia_malik49@yahoo.com707

Dear Sir/Madam,
I have graduated from University of Sargodha, Pakistan, completing my master’s degree in Business Management. I specialized in Marketing and Human Resource Management, contributed to the magazine of the Department of Business Communication, The Communique Circle as Article Writer and participated in different national and international competitions for my university.

Before my graduation from UOS, I completed my bachelor’s in Business Communication (B.COM) from Punjab University (Lahore).I worked as Teacher in kindergarten school China for more than 3 year including my teaching ability in English, Mathematics, and Business Communication. I also worked as Customer Services Executive at Customers Services Centre (ZONG CMPAK Ltd) in Lahore, Pakistan; where I worked as service and administrative person also I was awarded Quality Sales Award (On Highest Post paid Connection Sale Nation Wide.), the Best CSR of Central II on Achieving MNP Target for Six Consecutive Months and Annual Excellence Service Award (ZONG) 2012.

I also worked as brand ambassador in ZongCMpak Ltd for one month my work is to provide 3G and 4G services to customers. I am also TEFL certified teacher (120 hours)

You may please take a look at my attached resume. You'll see listed some accomplishments and aptitudes I've acquired throughout the years. My experience along with education has sharpened my eye and I feel competent to work on a challenging post in your prestigious organization. I request for a few minutes of your time, so we can further explore the contribution I could bring to management. I look forward to hearing from you and appreciate the opportunity to apply and be considered.

Sincerely,

Zahida Malik







Zahida Malik
Yunfeng beijie Shenyang Liaoning china
008615640467720 E-mail: zeenia_malik49@yahoo.com707


Resume Capsule A sound professional growth leading to a prestigious career in the function of sales and marketing learning and applying contemporaries tools, concepts and practices for adding highest value in an organization.


PROFESSIONAL EXPERIENCE


Worked as a Teacher. In kindergarten china (Feb 02, 2013 to present)

I am a TEFL certified teacher (120hours)
• Taught English, to kindergarten students
• Taught English to primary to middle school kids
• Teach Business communication to A-level and O-level students
• Also work as a home tuitor
• Taught English and also handle preschool kinds
• Speaking classes with ILETS and TOFFL students
• Experience to teach students from 2 years to 45 years old students


Zong Franchise (CMPak Limited) Jan 01, 2012to Dec 01 2012


Working as a Customer Services Representative ​

• Provide solution according to customer needs maintaining defined services standards
• Communicate effectively and assertively over the phone in order to build loyalty relations
• Accept assignments with open, cooperative positive and team oriented attitude
• Participate in-house outsource trainings to achieve a bench mark in required competency
• To maintain professionalism and quality service to provide a wide variety of information
• Provide information on Tariffs, Call Rates, Technical assistance and many more
• Implemented the highest standard of quality services to our valued customers
• Evaluation of nationwide system generated activates for ensuring excellence of Performance

(Internship)
Sept 02, 2010 to Oct 15, 2010

Working as a assistant General Banking at Allied Bank Sargodha

A 6 week internship training program in Allied Bank Ltd. During the period of my training, I worked in different departments of branch in General Banking, also in Credit & Foreign Exchange departments.

➢ Maintain different type of Reports of Banking
➢ Resolve the customer related issues &forward by concern department


ACADEMIC PROJECTS
• Financial Management project on PEL
Project is based on complete financial analysis of the company including Profitability, Liquidity, Coverage and Debt Management Analysis. A comparative analysis with Siemens Engineering is done to measure the performance of PEL.

• Marketing mix project on NESTLE COMPANY
This report underlay complete Marketing Mix of NESTLE, it contains the complete analytical overview of products, price, promotion and placement strategies of NESTLE.

• Human Resource project on ORGANIZATIONAL REWARD SYSTEM
This report contains the system of any organization, its reward system and benefits given to employees. This report revolves around the Human Resource Department of the organization.

• Entrepreneurship project on ADIDAS
This project contains information about the international entrepreneur. It contains report on the entrepreneurial skills of the founder of ADIDAS.

• Worked on KNOWLEDGE MANAGEMENT
A detailed term paper on knowledge management. It explains different steps involved in knowledge management such as knowledge creation, knowledge sharing, knowledge storing, knowledge distribution, and knowledge formatting and knowledge validation.


EDUCATION

MBA (MARKETING AND HR)
Marketing in Business Administration from University of Sargodha,
HR specialization from Virtual University,

B.Com
PCC, Sargodha,


FSC (Pre Med)
Suffah College Sargodha,


SKILL FACTOR

➢ Language Spoken: Punjabi (Mother Tongue), Urdu, English (Fluent)
➢ Computer Literacy: MS – Excel, MS –Word, MS - PowerPoint, MS Project, MS Visio 2007




TRAININGS

• Teaching Methodology course
• Business English Programme
• Effective Communication Skills (ZONG)
• CRM System
• Workflow
• Up selling Techniques



Interpersonal Skills:

➢ Effective Communicator
➢ Good decision Maker
➢ Ability to work under pressure & produce results
➢ Love to wok in challenging environment
➢ Creative (Regarding job, creating new plans & patterns)


EXTRA-CURRICULAR ACTIVITIES

➢ Traveling
➢ Reading Books
➢ Socialization with people

REFERENCE

To be furnished on Request

Resume：