Name 姓名：

Kanika

Sex 性别：

Female

Age 年龄：

1980-1989

I think I'm from 来自：

India

My Current Area：

China Zhejiang Shaoxing

My Current Specific Spot (Street/Building Name)：

Keqiao

Desired Job Categories：

EDU - Other Teaching Jobs 其它教育类职位Accounting/Finance/Insurance 银行/财会/金融/保险Management/HR/Admin/Operations 管理/行政/人力/Retail/CustomerServices/Travel/Hospitality 零售/客服/旅游Sales/Business Development 销售/商务拓展

Preferred Job Location：

Willing to relocate

My Strong Points：

Fluent English, Confident, Amicable

Profile & Introduction：

Barclays Shared Services
Business Analyst 2
04 April 2011- 06 April 2014

Job Profile:
1.
 Handling client’s requests with the support of clearly defined processes.
 Adhere to the Service Level Agreements specified by the client / process.
 Ensure adherence to time schedules.
 Authority to release and verify funds across a variety of systems used by the department.
 Deal with client’s accounts and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary.
 Responsible for the management of daily workload, to ensure telephone, e-mail and letter enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service.
 Ensuring that all unresolved accounts and queries are allocated to the respective areas.
 Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer.
 Adhere to organizational wide information security policies and procedures.
 Assist Manager in administration of the section, including organising workflow, queue management and query resolution.
2.
Steria India Limited
Process Advisor
20 September 2010- 24 December 2011.

Job Profile:

 To serve the customers, reaching prime target of ‘Customer Delight’.
 Responding to customer queries using the best practice guidelines.
 Billing customer’s water consumption and updating their details as and when required.
 Work effectively to achieve individual, team and operational objectives, sharing knowledge and skills as appropriate.
 Reviewing payment arrangements on customer’s account on a regular basis.
 Mentoring, supervising and developing new staff to meet customer service requirements. Demonstrating willingness to assist team with day to day operations.




Academic Record
MBA International Business (2010-2013)
ICFAI University

B.A Hons (2006-2009)
Delhi University, India

Higher secondary boards of examinations (2005-2006)

Resume：

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