| JOB OVERVIEW:
TEXSiA Immersion Subject English is a transparently managed, lo...JOB OVERVIEW:
TEXSiA Immersion Subject English is a transparently managed, low-tuition, high quality, full service training center in Shekou (Wanxia), Shenzhen providing native English-speaking instructors for delivery of all in-classroom course content. This simple key business purpose is the main guiding principal for our strategic goals, business strategy, organizational infrastructure, and company culture. Our business model is a combination of disruptive innovation, fanatical customer service, remarkable customer experience, and zealous dedication to quality. Our brand promise is ‘Dedication to the Highest Quality of Customer Service, Experience, Achievement, and Results at the Lowest Price, delivered with a sense of Warmth, Friendliness, Individual Pride, and Company Spirit.’ If you can fit into our corporate culture, have a positive attitude, happy demeanor, strong work ethic, and excellent English skills, we want you! And we’ll pay the best salaries in the market to get you… train you… and keep you! If you like working in a dynamic, exciting environment, surrounded by native English speakers (Americans and Brits), where you will be challenged, trained, and supported to work up to the highest professional standards in the delivery of a remarkable customer service, contact us today.
We are currently seeking Chinese staff who can take on the roles below:
? Receptionist
? Course Consultant
? English Teaching Assistant
DUTIES AND RESPONSIBILITIES: ?
- Welcome customers in a friendly, prompt and professional manner.
- Provide information on all offered courses to parents.
- Answer phones in a prompt and courteous manner.
- Communicate any outstanding parent concerns to management and follow-up.
- Respond appropriately to parent complaints.
- Promote team work and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including front desk, sales, observing classes, etc.
- Follow-up on customer leads to schedule demonstration classes.
- Perform secretarial and administrative duties.
- Follow-up on all levels of customer interaction up to and after scheduling of demonstration classes.
- Assist in closing sales (customer contract sign-up).
- Follow-up on customer satisfaction and service issues.
- Assist in planning, delivery, and execution of marketing activities and events.
- Conduct marketing surveys and research.
- Thoroughly learn the company's teaching, lesson plan, and curriculum development and delivery philosophies.
- Participate in foreign teacher classroom assistance to better understand the company's service
QUALIFICATIONS AND REQUIREMENTS:
- College or University diploma or equivalent,
- One year customer service experience preferred,
- Fluent (written and spoken) English and Mandarin,
- Professional demeanor and appearance,
- Positive attitude,
- Confident speaker,
- Energetic and enthusiastic,
- Problem solver,
- Quick learner,
- Must like customer service,
- Must like children,
- Excellent phone and people skills,
- Microsoft Office skills (Word, Excel, PowerPoint),
- Career oriented,
- Self-Starter, and capable of independent work organization
- Disciplined self-study habits
- Dedicated to self-improvement
The job requires work on weekends and holidays. Any time off will be on weekdays.
If you would like to be part of our fast growing fun organization, please send your Chinese and English CV with a recent photo to us with the subject “51job.com XXX’s job application”. An interview will be granted upon consideration.
