| http://www.dailyfx.com.hk provides daily forex market news, technical analysis, ...http://www.dailyfx.com.hk provides daily forex market news, technical analysis, specialist report, central bank report, speculative sentiment index, economic outlook analysis report to Chinese customer, trying to engage the foreign exchange trader to receive the latest, objective and pluralistic information, helping them easier to grasp the market trends.
Bilingual Financial Services Representative (Bilingual Skills Required –Tagalog or Indonesian)
Key responsibilities include (not limited to):
·Provide clients with best-in-class service on phone, chats, and email
·Intelligently articulate financial and market-related concepts
·Go beyond “customer service.” Skillfully probe for, listen, and understand client needs to provide resources and solutions to improve clients’ trading experience and results
·Mediate difficult situations, conversations and customers with composure and resolve
·Consistently take initiative to learn about the markets, FX industry and new platforms and products such as the Trading Station, Meta Trader 4, or the latest iPad release
·Be a team player and proactively collaborate with the Financial Services Team to manage time, resources, volume, and customer feedback
·Consistently achieve departmental set metrics.
·Act upon constructive criticism to improve on-desk client conversations and to build on personal and department-wide performance figures
Qualifications, Skills and Abilities:
·Bachelor degree
·Strong MS Office skills
·Must be fully fluent in English and either on Tagalog or Indonesian
·Must be willing to work all shifts on a rotational basis – Day and Evening
·Must have strong communication verbal and written
·Follow global market trends and events and effectively discuss news releases and trade setups
·Ability to navigate basic and advanced mathematical examples with proficiency and accuracy
An Attractive Company Benefit Package Will Be Offered:
1. Professional finance knowledge and regulation training
2. Competitively salary level
3. Full amount social insurance and housing fund contribution
4. An annual salary review & increment program
5. High temperature allowance during June to October
6. 11 days of statutory public holiday
7. 12 – 20 days of annual leave per year, subject to the year of service
8. 2 days of full paid sick leave per month
9. Other paid holidays, marriage leave, maternity leave, paternity leave
10. A free annual health check program
11. Attractive discretionary annual bonus scheme
12. Shenzhen resident application sponsorship
