| ob Responsibilities Provide helpdesk support to end users: -Handle telephone c...
ob Responsibilities
Provide helpdesk support to end users:
-Handle telephone calls, e-mail and fax
-Verify and log every call by following predefined policy and procedure
-Diagnosing problems and determining the severity
-Referring problems to support groups
-Updating the user on the call status, and confirming with the user that problem is fixed
-Ad hoc project and administration support


ob Requirements (skills/experiences)
-Excellent command of Cantonese
-Upstanding English Skill (CET4+), Good command of oral and written English. Excellent English Skill is preferred
-Excellent communication, telephone manner, technical skill and interpersonal skills
-Self initiative, pro-active, hard working, good attitude and team player
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
-On-shift duty is required
-Can accept flexible working hours
-Call Centre & customer service experience is preferred

Qualifications (Education/Major/Certificates)
-Bachelor degree, major in any discipline (Computer related preferred)

Shenzhen Nanshan | a Company in Nanshan,Shenzhen

ID:214689 | 2014/10/16/11点