| We exist to create the next global technology company. Our ambitions are high an...We exist to create the next global technology company. Our ambitions are high and we want to be big, but more so we want to build respected products, the best products we can build within our abilities.
There’s little that can beat the feeling of interacting with users who thoroughly enjoy our product enough to share it with the world. For us, it’s an adrenaline rush. One that we chase in unrelenting pursuit.
We are not a company looking to go global. We were born global, with employees hailing from all corners of the world. Our dream is for friends from all over the world to enjoy our products.
You deal directly with our supporters, our fans, and our customers. You are passionate about solving people's problem. You want to convert everyone into our loyal fans. You want to make sure everyone you deal with walks away loving OnePlus, loving what we believe in.
As a part of our CS team, you will gain superior technical knowledge of both our products and operations, and help us create the best customer support there is.
Responsibilities
Being the voice of OnePlus and the main contact point for the customer as the company’s ambassador
Searching, identifying and solving customers’ issues
Always aiming to exceed customers’ expectations
Planning for fluctuations in the number of customer enquiries
Analyzing relevant statistics, draw conclusions and implement solutions accordingly
Collaborating with other departments (marketing, logistics, etc.) to ensure smooth daily operations
Requirements
Bachelor’s degree or above
A passion for helping people and making them smile
Fluent written and spoken English, with extra language skills being a plus
Cheerful attitude and calmness under pressure when things get rough
Flexibility and independency in problem solving
Former customer service experience, preferably within technology
About OnePlus Global (http://oneplus.net/about-us)
One Plus Global is a part of the OnePlus family (一加), but we focus solely on international markets. We are made up of people from all over the world. We exist to create the next global technology company. Our ambitions are high and we want to be big, but more so we want to build respected products, the best products we can build within our abilities.
So, we are calling all crazy smart brains, relentless hustlers and evil geniuses. Join OnePlus in our quest to change the world through amazing products and disruptive business models. Be a part of the founding team of a rocket ship taking off in an insane way.
