| Shanghai Wicresoft Co., Ltd., (“Wicresoft”), jointly founded by Microsoft Corp...Shanghai Wicresoft Co., Ltd., (“Wicresoft”), jointly founded by Microsoft Corporation and Shanghai Alliance Investment Limited in 2002, is a trusted provider for “internet +” transition service. Wicresoft has 13 major operation centers globally, with a delivery network covering Asia (China, Japan and Hong Kong), North America, Europe (Sweden and UK) and many other countries and regions. It offers well-rounded solutions from industry research, plan design, technology platform, comprehensive implementation to operation services and covering various enterprise’s functions ranging from operation management, communication and collaboration, supply chain procurement, sales & marketing and more. Leading in cloud computing, CRM, ERP, procurement management, call center service, etc. Wicresoft has been wildly recognized by a number of global Top 500 enterprises and well-known domestic companies.
Technical Support Engineer
Responsibilities
Represent Microsoft and communicate with Microsoft Cloud customers in APGC region.
Manage relationships with multiple customers, partners and collaborate with MS people.
Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction.
Document incidents, report customer suggestions and technical issues to Microsoft.
Qualifications
Bachelor’s degree or above.
Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products.
Proficient in English (verbal & written ), good grammar and spelling in written communications.
Ability to multitask among multiple customers and applications, ability to work with complex procedures and program guidelines.
Patience and Empathy in customer interactions, and active listening skills.
Inbound customer service skillset in field of software technologies.
Familiar with application tools used at call centers.
Have more than 2 years of work experience
Salary & Benefits
Salary: competitive salary, negotiable depending on individual experience
Working visa in China
Public holidays and paid leave
I look forward to hearing from you soon.
