| The General Manager has the overall responsibility for effectively managing all ...The General Manager has the overall responsibility for effectively managing all facets of Golden Gloves Boxing Gym including customer satisfaction, effective recruitment and selection, proper training of the staff, personnel issues, sales and membership solicitation, facility cleanliness while ensuring the gym is achieving projected sales goals as well as all other established goals.
Responsibilities
Provide high quality customer service in a fast-paced, energetic environment
Lead team to achieve total boxing / fitness experience for all members
Manage all facets of the business to include sales and gym operations
Oversee sales process and systems
Manage, monitor and evaluate the performance of all staff
Hire, train and schedule all staff
Delegate, monitor, and evaluate specifically assigned responsibilities of sales team
Provide and maintain the highest level of customer service through personal actions and development of staff
Facilitate and monitor company initiatives
Provide effective decision making in regard to customer service issues
Ensure facility is clean and operationally sound
Plan and promote special events for the gym on a monthly basis to drive member engagement, using corporate marketing as needed
Qualifications
Five years of management experience
Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance
Strong sales focus and ability to drive revenues
Strong customer service orientation with proven results
Associate or Bachelor’s degree in business or related field preferred
Fluent in both English and Chinese (written and spoken) a must
