| Job Description:
Quality Assurance Manager
Primary Responsibilities:
This...Job Description:
Quality Assurance Manager
Primary Responsibilities:
This position is expected to oversee all quality concerns for the company and will be responsible for resolving issues with our suppliers; approving all products; classifying product as first quality, seconds and/or damages; determining and following through with all supplier charge-backs; supervising/directing staff in multiple domestic locations as well as China; meeting with customers, working with management to meet customer needs and develop strategy. This position would require both international and domestic travel and also local out of the office meetings with customers.
Tasks
• Direct product testing activities throughout production.
• Monitor performance of quality control systems to ensure effectiveness and efficiency.
• Analyze quality control test results and provide feedback and interpretation to management and/or staff.
• Communicate quality control information to all relevant organizational departments, outside vendors, or customers.
• Confer with development and sales departments to define customer requirements and expectations.
• Create and implement inspection and testing criteria or procedures.
• Direct the tracking of defects, test results, or other regularly reported quality control data.
• Document testing procedures.
• Compile laboratory test data and perform appropriate analyses.
• Complete documentation needed to support testing procedures.
• Evaluate analytical methods and procedures to determine how they might be improved.
• Identify quality problems and recommend solutions.
• Interpret test results, compare them to established specifications and control limits, and make recommendations on appropriateness of data for release.
• Investigate or report questionable test results.
• Monitor testing procedures to ensure that all tests are performed according to established item specifications, standard test methods, or protocols.
• Participate in out-of-specification and failure investigations and recommend corrective actions.
Qualifications & Requirements:
Criteria
• Experience in managing both QC (Quality Control) and QA (Quality Assurance)
• Setting up SOP to streamline both internal and external Quality Operations.
• Problem Solver with sense of urgency
• Strong Customer Service Skill with knowledge of maintaining strong customer relation in mist of complaints
• Be able to educate, and communicate with foreign Mills.
• A good listener
• Fluent in both English & Chinese Mandarin
Benefits & Welfare:
It can be discussed at a personal interview.
