| Key Activities and Responsibilities:  Assisting Customer service teams in eva...
Key Activities and Responsibilities:
 Assisting Customer service teams in evaluating & responding to feedback and requirements of native Chinese and Taiwanese clients
 Collecting client’s feedback to increase and exceeding client satisfaction
 Customer relationship management (assist CRM team in various CRM initiatives)
 Handling client queries via phone & emails (incoming & outgoing)
 Provide advice on positioning, marketing and developing our services from the perspective of Chinese and Taiwanese cultural acceptance
 Play a vital role in website content development and translation from English to Chinese required for updating website, client assignments and emails


Pre-requisites/Key Characteristics and skill required:
 Should hold at least bachelor’s degree in any field
 1-2 years of experience in a service industry and in a role that requires regular client interaction (Client servicing/Marketing/CRM/PR functions preferred)
 Native Chinese or Taiwanese with basic English and fluent Chinese communication and writing skills
 Multi-tasking and flexibility to work across various projects based on client requirement
 Eagerness to work in multi-cultural/team environment
 Candidate must have basic understanding of local social media and search engines for marketing purposes; like Baidu, Google etc.
 Good knowledge MS Office – Word, Excel and PowerPoint
 Good telephone manners and great customer services skills
 Ability to think on the feet and take actions in complex situations.

Guangzhou | Crimson Interactive Pvt. Ltd.

ID:218576 | 2015/05/02/15点