| ob responsibilities
1, Lead the 50 to 100 person team to achieve customer key p...ob responsibilities
1, Lead the 50 to 100 person team to achieve customer key performance indicators;
2, Responsible for employee management, and the performance evaluation of the management staff;
3, According to the project to develop career development plan, the construction of the team and personnel training;
4, Good logical thinking, good at time management, have a certain ability of data analysis;
5, Outgoing, cheerful, patient and responsible;
6, Have a good team spirit and be able to work under high pressure.
Requirements:
1. At least 1-2 years experience in call center management;
2, With a strong sense of responsibility and professionalism, strong anti pressure, optimistic character, and strive to make progress, pragmatic;
3, Adapt to the shift system, and accept work overtime;
4, To understand the definition of the call center index (average call length, postprocessing time, work efficiency, etc.);
5, English and Chinese speaking.
