| 1. Job Description
Responsible for facilitating and coordinating of the activit...1. Job Description
Responsible for facilitating and coordinating of the activities of the Namibian Students Financial Assistance Fund (NSFAF), serve as a link between NSFAF sponsored students, Chinese universities, NSFAF and the Embassy, provide student support services, enables student enquirers to resolve the full spectrum of NSFAF funded students in China-based services enquiries, information needs and service follow-through applications, to payments, simultaneously assuring service standards in line with the Fund’s mandate and commitment to student service excellence. (Market-related salary)
2. General info:
◆Working conditions: office base
◆Degree of supervision required: Moderate--work is mostly governed by procedure, however the community engagement needs to be organized on own initiative
◆Work pressure: High--seasonal, moderate most of the times
◆Forward planning required: Weekly and monthly routines need to be planned mainly in terms of once-off schedules that are revised from year to year, additional projects require monthly to quarterly plans to accommodate within regular activities
2. Minimum Requirements
◆Mandarin native speaker) and fluent in the English language (speaking, reading, listening and writing), must be able to translate documents from English to Mandarin and verse visa, and interpret at the official meetings.
◆University diploma in humanity/social science disciplines
◆Minimum three years experience in a customer service environment, preferably within an educational context
◆Advanced-level computer literacy in word processing and spread-sheets(MS office)
◆Strong commitment to young people and understanding of the factors affecting their development
◆Strong and clear speaking voice
3. Responsibilities
◆Attend meetings concerning students’ affairs and translate from Chinese to English and vice versa if/when necessary
◆Liaison between the Embassy and the Ministry of Education of China
◆Deal with students and their institutes of higher learning
◆Meet and receive new intake students at the airport upon their arrival
◆Direct the new intake students to their institutions of higher learning and range their transportation accordingly
◆Conduct students schooling payments, under the supervision of the Mission Accountant, keep the student payment files up to date and reconcile the students’ bank account on a regular basis
◆Coordinate and arrange flight tickets for students with NSFAF in Namibia when require to do so
◆Assist on quarterly basis with tax refund claims of the Embassy and or diplomats
◆Assist the Accountant in the execution or his/her duties when required
◆Assist in the payments of the Mission Accounts in the absence of the Assistance Accountant
◆Collect and file progress report and registration certificate of all students
◆Deal with the students’ personal issues and refer relevant cases to NSFAF
◆Execute any other instructions issued by the Ambassador
